Patient & Public Information

      Patient & public information

The Library and Information Centre based at West Suffolk Hospital provides an evidence and knowledge service for clinical and non-clinical staff based at the hospital, in the community and employed by our partners in the West Suffolk Alliance.

Although we do not provide a direct service to patients and the public, you are most welcome to visit the library whilst on site. We have an informal cafe-style area and a selection of Mood-Boosting books and we can provide access to computers. If you have any health-related questions and need some information, please ask Library staff for assistance.   


Patient Information

Good quality reliable information is important. Here are some resources you may find useful.

* Easy Health - a useful resource for patient information leaflets

* Health Talk - contains interviews with young people and other people’s experiences of illness and support information

* The Healthwatch mission statement is “We are the consumer champion for health and social care.” It looks at eight consumer principles: essential  services; access; a safe, dignified and quality service; information and education; choice; being listened to; being involved; and a healthy environment.

* Patient Tales - a website which shares patient stories from the patients perspective

* The Patient Experience Library - contains over 50,000 documents on patient experiences and patient/ public involvement

* West Suffolk Foundation Trust Chaplaincy - The hospital chaplains can be contacted 24 hours a day, via the ward staff, and are happy to have an informal chat or to be a listening ear. This service is available to anyone, regardless of beliefs or faith.

* West Suffolk Foundation Trust Health Library - this website provides information available to patients at both a local and national level.

* West Suffolk Foundation Trust Patient and Advice Liaison Service (PALS) - is a free and confidential service giving on the spot help for patients, their families, carers

* West Suffolk Foundation Trust Patient Information - a reliable source of information which includes: how to get to the hospital; car parking; preparing for a hospital stay; ward visiting times; patient information leaflets & a link to the Patient and Advice Liasion Service (PALS)

* West Suffolk Hospital Volunteer-led Patient Library - the patient's library lends paperback books and talking books to in-patients for use during their stay in hospital.  Volunteers take the Patients Library trolley to the wards every Tuesday morning and ad hocrequests at other times. Patients should ask Ward Staff to contact voluntary services with their library request. A wide variety of booksare available for patients preferences, including magazines, novels, biographies and picture books. 


Local Health Information & Support

* Abbey View Clinic at Bury St Edmunds for family planning & sexual health (iCaSH Suffolk)

* Suffolk County Council information for Adult social care & health

* Allied Health Professionals Suffolk - this website enables people to self-refer for physiotherapy treatment

* Suffolk mind Counselling Directory

* Samaritans of Bury St Edmunds and West Suffolk. If something's troubling you, get in touch. Samaritans provide a safe place for people talk.

* Suffolk Care & Health Review - an update on Health and Social Care System regarding GP Out of Hours, 111 and Community Healthcare services

* Suffolk Community Services - provided by a partnership of West Suffolk NHS Foundation Trust, Ipswich Hospital NHS Trust and the Suffolk GP Federation

* NHS west Suffolk clinical commissioning group explains Community Healthcare Services for our region.

* Suffolk County Libraries - your local public library is a great resource for health-related information, just ask at the Enquiry desk or search the catalogue online at the above link. Follow them on Twitter @SuffolkLibrary

* Suffolk Family Carers – Supporting Family Carers of all ages

* The Suffolk GP out-of-hours service - provides advice, information and treatment for NHS patients who become unwell during the out-of hours period when their own GP surgery is closed.

* Suffolk Mind - providing services that reflect the needs of people in Suffolk

* Suffolk Young People’s Health Project (4YP) Ipswich  provides and co-ordinates services that improve the social, emotional & physical health well being of 12-25year olds

* West Suffolk Active Parkinson’s Group - offers information, friendship and support to people with people with Parkinson’s, their families and carers

* West Suffolk Clinical Commissioning Group - aims to provide a local approach to delivering the Suffolk Health and Wellbeing Strategy

* West Suffolk Diabetes information service


National Health Information & Support

* A guide to searching NHS choices - this guide has been designed by the Knowledge for Healthcare team to support people through navigating the NHS Choices website.

* NHS choices - provides information on healthy living topics, explains health conditions, has an essential guide to social care, includes health news & lists services near you

* AgeUK - a charity whose vision is for everybody to enjoy a later life. It offers advice, exercise classes, mobility aids and a befriending service.

* Alzheimer’s Society - provides information and support

* Change4Life - this website contains tips on healthy eating, nutrition and exercise for children and their families

* Dementia UK - provides specialist dementia support for families

* Diabetes UK - a leading charity that cares for, connects with, and campaigns on behalf of all people affected by diabetes

* MacMillan UK - charity offering support to patients who are living with cancer. Examples of support include: help with money; advice about work; and someone who will listen when you need to talk.

* NHS England online - take control of your health

* Parkinson’s UK - this charity's vision to to support people so that no one has to face Parkinson’s alone

* Start4Life - the opportunity to sign up for weekly NHS advice emails relating to pregnancy birth and parenthood